Reviews
THE LOG PEOPLE REVIEWS
Find out why our customers are raving about our Ready To Burn certified kiln dried logs…
"Received our delivery today and honestly, the whole experience has been spot‑on from start to finish. Sarah and Sam were brilliant over email - patient, helpful, and always quick to reply! Everything was clear, everything happened when it was supposed to, and the delivery landed exactly on time. Glenn turned up today - a really friendly and pleasant guy, Just as friendly and helpful as Sarah and Sam, and he dropped the logs (big, properly full dumpy bags) exactly where we asked. And here’s the thing: The Log People delivered exactly what we ordered! Sounds obvious, right? You order wood, you get wood. But I’ve had other suppliers send noticeably less than quoted - one even claimed a cubic‑metre volume that physically couldn’t fit in the trailer they arrived with. Not with The Log People. Their bags are filled right to the brim and match the sizes they advertise. They’re a pleasure to deal with, they sell a great product at a fair price, and you get the peace of mind of knowing you’ll actually receive what you paid for. Recommended!"
Andy from Shropshire
From Wirral
"For the first time in recent weeks, we had a really warm fire by burning a mix of softwood and hardwood and in resetting the fire this morning, there was not a scorched or half burnt log in the hearth."
Eric from Gobowen
From Wirral
"As always 1st class logs, delivery + driver spot on, up to date info and communications perfect. Can't fault you or the company Tremendous work 👏 Thanks so much."
Debbie & Derek
From Wirral
"Just stocked up for the winter!!! As we were new to the area you are wary of finding a new log supplier , however we need not have worried, we are very happy with the service and quality of the logs is great. The logs are a good size and very clean. Thank you very much."
Lynne
From Oswestry
"It’s always a pleasure dealing with The Log People. The ordering is simple and the follow up confirmation of delivery with a time slot. The delivery driver is excellent, turns up as expected, and delivers into my garage, if I blink it’s all done, no fuss, no dumping on the road outside my house, perfect. Thank you."
Mark
From Chester
"Fantastic service and quality of wood, don't look anywhere else."
Mr Walker
From Liverpool
"Awesome, as always. From ordering and delivery to burning. Never any issues. Everybody is friendly and helpful. Only used The Log People for the last 9 years!"
Steve
From Chester
"Used The Log People for a few years, always competitive for home grown dried wood delivered with courtesy and care by Glenn (again) would highly recommend."
David
From Liverpool
"Fantastic service from a great company. We've had several log deliveries since we bought our log burner and we have been impressed with the quality of the logs. Delivery has always been on the day I have picked and I have been updated on the ETA on the morning. Thank you."
Sue
From Chester
"Fantastic service from a great company. We've had several log deliveries since we bought our log burner and we have been impressed with the quality of the logs. Delivery has always been on the day I have picked and I have been updated on the ETA on the morning. Thank you."
Sue
From Chester
"Used The Log People for a few years, always competitive for home grown dried wood delivered with courtesy and care by Glenn (again) would highly recommend."
David
From Liverpool
"The Log People are best fuel supplier we've had in 45 years. After experiencing a major chimney fire in our last 17th Century house, through buying cheaper, alleged dry, possibly unseasoned, soft wood logs, we searched around for a long term supplier: We asked for dry, seasoned, hard wood logs that would fit easily into our average sized stove. The Log People have been superb. They deliver on time with a smile and their logs are perfect and a decent size. We've been using them for a couple of years now. Surprisingly, the large ' builders' ton bag' (measurement only) seems to last a longer time, even though we light fires three evenings out of four. Yes, you can buy cheaper if you shop around, but the minimal amount of annual soot, the easier to clean glass (try dipping a damp kitchen towel into some of the white ash) and zero worry ensures future orders. Worth every penny. Many thanks."
Bernard
From Neston
"Fantastic service, they acknowledge your order and quickly give you a delivery time. Delivery is very good as driver puts it exactly where you want it with no bother at all. I would thoroughly recommend this company, excellent service."
Sue
From Liverpool
"EXCELLENT, EVERYTHING 1ST CLASS. I placed my 1st order by phone after speaking to a very helpful lady who gave me excellent advice. I then received my order on the due date. I was advised by email that the order was on its way, Driver arrived and placed my log order as requested in my garage, excellent logs, will always order from here now, Very impressed, thank you."
Arlene
From Shrewsbury
"This is the 6th time now that we’ve ordered from The Log People. We usually get 2 large bags of hardwood logs. Very efficient, they always provide updates on delivery dates and times. Wood is always dry and ready to burn and the delivery people are respectful and helpful. Would highly recommend!"
Laura
From Liverpool
"Very pleased with the service provided, delivered on time and Trevor was very helpful. Logs are good quality at a competitive price."
Peter
From Chester
"Excellent communication of delivery date and time slot. I have been purchasing log loads since 2002 and without a doubt this is the best Company I have dealt with in that time."
Michael
From Shrewsbury
"So easy to order online, excellent delivery at the allocated time. Couldn't wish for more and would definitely recommend for anyone looking for good quality firewood at a reasonable price. Thank you."
Gordon
From Oswestry
"Great service driver very helpful. Dropped just where i needed it. Wood great for our wood stove. Will use The Log People again."
Andrew
From Chester
"Have had several orders from this company now, logs are consistently good and reasonable value. Deliveries are good too with notifications and logs placed where you ask. Would recommend for log purchases.."
Peter
From Meifod
"Good quality logs 🪵 delivered straight to your door, excellent service, A thumbs up for me👍."
John
From Chirk
"First time I've used this company and it wont be the last. From ordering and it was just outside their delivery radius but as I was buying 4 sacks they agreed to deliver. I knew I wouldn't be in when they would be delivered and asked for them to be put as far up the driveway as possible. They were put in the right place as requested. When I decanted them yesterday they were top quality and no rubbish in the bottom of the bags , as has happened with other people I've bought logs off. The lady who answered the phone was great and friendly and kept me updated throughout. I will certainly be using this company again."
John
From Merseyside
"Just to say a big thank you to The Log People for my dumpy bags of softwood and hardwood logs which were delivered yesterday...I'm a newbie to having a log burner and so still learning. But The Log People made the whole ordering and delivery so easy. Very friendly lady on the phone and a friendly delivery man who dropped the logs as close to my side gate as possible. The logs...well even as a newbie I could tell they are quality and DRY, so ready to use. I couldn't believe the amount in each bag, much more than I was expecting! They're now all safely tucked away in my small shed just waiting for winter!!😀."
Jackie
From Liverpool
"Always our first choice. Good wood, good customer service!."
Ewan
From Welshpool
"Glad I found these guys and gals. I have owned a wood burner now for last 4 years, and used and tried local suppliers being none the wiser. With some knowledge I know that there are unscrupulous vendors out there saying they sell so called seasoned wood, but is not the case. Courteous delivery, and large brim filled bags of proper seasoned (have a meter now) and I'm very pleased with the product. Will only be using The Log People now going forward. Thanks again."
Mr Tomaselli
From West Kirby
"What is planted in your souls? Kind thoughts and kind deeds. You, The Log People are like a mirror. You reflect all that is good in mankind. Thank you."
David & Mary
From Irby
"Since having our log burner installed, I’ve tried several outlets, both online and retail, with varying degrees of quality, value, and genuine type of wood. Having experienced the service and goods offered by The Log People, they are the only company I am willing to purchase from in future. Excellent product, outstanding service, which is compounded by the difficult access their delivery team have to negotiate to reach our property, as well as the speedy, reliable, helpful, and uncomplaining attitude throughout the process. Thank you Log People!"
Mr Hendry
From Wallasey
"Called for dumpy bags at the beginning of January, but they were not available at the time. A surprise call informed me that they had found some spare and would I like to have them. Delivery was arranged within 5 days. The soft and hard wood bags have been burning really efficiently recently. Lighting the fire with the kindling and eco fire lighters supplied has been a dream this winter. A big thank you to all the team at The Log People."
Barrie
From Wrexham
"The Log People offer a superb service. This year I was moving house but it fell through and I hadn’t stocked up on logs! Even though demand was through the roof they found me some logs and delivered them in time. In 20 years these are the best people I have dealt with."
Mary
From Mold
"The best thing I've ever done is install my log burner and find The Log People. You have literally changed my life."
Ann
From Oswestry
"Excellent service from start to finish Will definitely use again."
Al
From Liverpool
"We've used The Log People a few times now and can't fault them! The wood gives off lots of heat with little effort to get the fire going."
Theodore
From Oswestry
"Love this company, logs are perfect and staff so very helpful."
Martin
From Wirral
"I just want to send a big thank you to both you and I’m particular your driver. I was urgently called out briefly today and as my luck would have it you delivered during this time. Your driver kindly took my order to my yard in my absence for which I am very grateful. Such excellent service from you Log People again. Please express my gratitude to the driver."
Martin
From Wirral
"I had my first order delivered last week and I wasn't disappointed. The logs are of fantastic quality and very dry. The amount in the bag was also surprising for the price, lots more than expected. All the staff I dealt with in the showroom we very friendly and helpful. I will most definitely be using The Log People for all my logs in the future!"
George
From Oswestry
"I do love when a firm's name is exactly what they do! However, to be truly accurate, they should change the name to the Nice, Quick, Polite, Efficient, Customer Service-tastic Log People. Keeping warm, made easy. Thank you."
Nigel
From Oswestry
"The driver reversed up the slope and all logs are in the garage. Excellent service."
Mary
From Mold
"The service offered by The Log People is second to none. Sarah could not have been more helpful. The order arrived on time (Sarah kindly called me to confirm the delivery time) and the logs were moved quickly into my garage. No dumping on the drive followed by hours of picking up and stacking logs: a tiring task for two people in their 70s. Will most certainly re-order from The Log People when we need some more logs. Thank you Sarah."
David
From Whitchurch
"Great service every time from The Log People. The wood we receive is very consistent each time and exact;y as described. They even deliver to our cottage down a rather narrow lane."
Paul
From Pant
"The Log People Team are very supportive and nothing is too much bother. The ladies in the office helping process and sort out orders and queries always with a smile, face to face or on the phone. The yard staff and delivery drivers, always helpful and prompt. Of course the products are always great quality and value. Since we have used their logs for several years now we have had no issues. Our chimney sweep has commented on how easy her job is as there is very little residue to remove each visit."
Barrie
From Wrexham
"Couldn't be happier! Logs arrived earlier than expected, states wood is below 20% moisture and mine is a mix between 9% and 11%. If you need logs this is your place to get them from 100%. Thanks again. Will be ordering more soon to stock up for winter."
Mark
From Liverpool
"Hello everyone! As I was new to having new burning stove and was unsure on getting the best fire glowing out of my logs I sent a message to The Log People on advice. I've got to say with out any delay they replied back straight away and gave me step by step information on getting the best glowing fire which was gratefully received. Would just like to thank the staff for all the advice they gave me on my new burning stove. Great service delivering logs and pleasant staff. Would highly recommend. After service is excellent. I have a glowing fire and the logs are fab."
Barbara
From Liverpool
"I received my delivery of logs today and am absolutely delighted. The whole experience from purchasing through to delivery has been easy and a pleasure. "The Log People staff are knowledgeable, kind and courteous and the driver who delivered my logs was extremely helpful. He even helped me move a pallet on my garage floor that I had been unable to break down and move by myself. "Having bought logs from a variety of other sellers in the past, I am definitely going to be coming back to The Log People for all my future log purchases. A truly 5 star service all round. I thoroughly recommend them".
Gareth
From Wirral
"Very pleased with your service. Logs arrived on the day as promised and look good quality. Your driver kindly put them where we asked. Will be using your company again and recommending to our friends. Thanks again!"
Gareth
From Chester
"The driver reversed up the slope and all logs are in the garage. Excellent service."
Mary
From Mold
"I do love when a firm's name is exactly what they do! However, to be truly accurate, they should change the name to the Nice, Quick, Polite, Efficient, Customer Service-tastic Log People. Keeping warm, made easy. Thank you."
Nigel
From Oswestry
"As a newbie to log burners I didn't order my logs in advance and I was down to my last bag. But the wonderful Sarah delivered my order the very next day in her own car. Above and beyond. Thank you."
Linda
From Wallasey
"I had my first order delivered last week and I wasn't disappointed. The logs are of fantastic quality and very dry. The amount in the bag was also surprising for the price, lots more than expected. "All the staff I dealt with in the showroom we very friendly and helpful. I will most definitely be using The Log People for all my logs in the future!"
George
From Oswestry
"The service offered by The Log People is second to none. Sarah could not have been more helpful. The order arrived on time (Sarah kindly called me to confirm the delivery time) and the logs were moved quickly into my garage. No dumping on the drive followed by hours of picking up and stacking logs: a tiring task for two people in their 70s. Will most certainly re-order from The Log People when we need some more logs. Thank you Sarah."
David
From Whitchurch
"Couldn't be happier! Logs arrived earlier than expected, states wood is below 20% moisture and mine is a mix between 9% and 11%. If you need logs this is your place to get them from 100%. Thanks again. Will be ordering more soon to stock up for winter."
Mark
From Liverpool
"The Log People Team are very supportive and nothing is too much bother. The ladies in the office helping process and sort out orders and queries always with a smile, face to face or on the phone. The yard staff and delivery drivers, always helpful and prompt. Of course the products are always great quality and value. Since we have used their logs for several years now we have had no issues. Our chimney sweep has commented on how easy her job is as there is very little residue to remove each visit. The house keeps nice and cosy with minimal fuss when lighting the burner. Keep up the great work and thanks, BJ"
Barrie
From Wrexham
"Hello everyone! As I was new to having a new burning stove and was unsure on getting the best fire glowing out of my logs I sent a message to The Log People on advice. I've got to say without any delay they replied back straight away and gave me step-by-step information on getting the best glowing fire which was gratefully received. I would just like to thank the staff for all the advice they gave me on my new burning stove. Great service delivering logs and pleasant staff. Would highly recommend. After-service is excellent. I have a glowing fire and the logs are fab."
Barbara
From Liverpool
"The best logs I have ever used. They are always delivered with care to my back gate ( right into the garden if they have time) and are on the stated day. The logs are dry and burn very well and I’ve been using them for 4 years now. Excellent communication too - thanks Sarah."
Rosemary
From Hawarden
"Thank you so much - delivery went like clockwork and we are already enjoying lovely cosy fires! Thanks again to all concerned."
Mr Angland
From Liverpool
"Fantastic service from the delivery driver who took the time and effort to place our log bag down our drive and next to our store when we were not even in! We Definitely recommend this firm."
Gareth
From Wrexham
"Very good service Sarah and Sam always helpful and polite, logs burn really well, much better than others I tried from elsewhere."
Andrew
From Oswestry
"Excellent quality logs and superb service. Logs arrived as scheduled and the delivery guy was so helpful. Great service."
Paul
From Mold
"The hardwood logs from you this winter have been fantastic!"
Jamie
From Hoylake
"Outstanding customer service and excellent logs. Many thanks again."
Jan
From Bebington
"I very rarely leave reviews (there always seems to be more important things to do!) but the service from The Log People was so great I’ve given in! I cannot recommend The Log People enough. Facing a gloomy locked-down locked-in winter we decided to stop buying one bag of firewood at a time and took the plunge and ordered 20 bags to keep our log burner going. Service was great - they asked for delivery instructions by email in advance rather than panicking when they couldn't find us (like other delivery folks). The delivery driver was really friendly and helpful, bringing the pallet as close to the house as possible. And, oh yes, the logs are great too! 2 fires in and we couldn't be happier :)"
Sarah
From Chester
"Just a quick note to thank you for the delivery of my order. Also a big thank you to the driver who managed to manoeuvre the hand pump truck down my drive despite the slope. He was most helpful."
Lesley
From Flintshire
"Great friendly service and fantastic logs. I love these kiln dried hardwood logs, you get exactly what you order and they are all chopped down well, perfect for what I need. Also, they are delivered to into my garage not abandoned at the curbs like some companies. Thanks you."
Mark
From Chester
"Very impressed with The Log People's Ready To Burn kiln dried wood. As a professional chimney sweep trading in the Mid Wales & Shropshire area for the past 30 years I am pleased to be able to recommend The Log People to my customers."
Stephen Morris Master Chimney Sweep
From Oswestry
"Had a chat with Sarah who managed to get our delivery in on the same day. Amazing customer service and delivery was on time. We will definitely recommend to friends and family."
Zack
From Wrexham
"Great service from The Log People. So easy to order and good communication from the team. Came along from work to find my logs so neatly placed in the log store. Perfect! We're ready and set for winter now!"
Emma
From Wirral
"Just had my delivery off a lovely man. My neighbors had blocked my drive but the driver still managed to get my logs onto the drive. Thank you. I really appreciate it. We always use The Log People. Fantastic customer service."
Hannah
From Oswestry
"Fantastic service from The Log People. So easy to order and good communication from them! Came home from work today to find my two dumpy conveniently placed in the drive way and covered with sheets I left. All ready and set for winter now!"
Joanna
From Wrexham
"I have been buying logs from The Log People for my wood burner for the last 3 years. Always nice reception when I ring up to order. They are always friendly and helpful. The drivers are always helpful. I can't recommend them highly enough. Good wood too!"
Mrs Lewis
From Wrexham
"Just to let you know, fantastic service, logs look and feel brilliant. I will be coming back for future wood."
Miss Wainwright
From Broughton
"Your logs are wonderful. They're dry and they burn beautifully."
Amanda Harlech
From Shrewsbury
"Logs that burn!!! Says it all, excellent service. So glad I found you."
Mandy
From Wallasey
"Very impressed with your logs and the great service. Just had to call to say thank you."
Keith
From Moreton
"I visited the Oswestry branch and two lovely ladies served me. They were both very understanding and the lady showing me the logs clearly knew what she was talking about."
Gina
From Chirk
"Just wanted to say that these logs are burning brilliantly - lasting ages and giving off some real heat. Thanks loads for the advice."
Dr Ashley
From Wrexham
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